We Are Here For You
Whether you need personal guidance on product selection, help tracking a parcel, or desire prayer for your health, we are just a message away.
“Every scar has a story. Every story has hope.”
Online Consultations
~ “personal holistic guidance”Book a personal virtual session with qualified aromatherapist Tersia Herbst. Calibrated formulation regimens tailored for your healing journey.
Prayer & Petitions
~ “interceding for your family”Submit your private health prayer requests or share product suggestions. Every petition is prayed over in strict Christian confidentiality.
Bless the Ministry
~ “sponsoring restorative care”Help us provide restorative healing oils and therapeutic balms to burn victims, post-op trauma patients, and needy families across South Africa.
Wholesale Stockists
~ “kingdom bulk partnership”Carry consecrated botanical remedies in your salon, wellness studio, health clinic, pharmacy, or church ministry with tiered bulk pricing.
“Share with the Lord’s people who are in need. Practice hospitality.”
— Romans 12:13
Direct Communication Channels
Connect directly with our founders and care team. We read and answer every consultation inquiry, order question, and pastoral petition personally.
General Inquiries
Attention: Tersia or Charné
We read and answer every email personally with Christian care, discretion, and promptness.
For questions regarding product formulations, custom blends, gift orders, or general wellness advice, send us a direct email anytime.
Tersia Herbst
WhatsApp OnlyAll consultations are conducted online. Message Tersia directly on WhatsApp to discuss your scar care journey or calibrated formulation regimens.
Charné
WhatsApp OnlyHave questions about an order, courier waybill, or urgent shipping? Charné is available on WhatsApp to track and expedite your parcel.
Prayer Requests & Suggestions
We consider it a sacred privilege to lift your needs and healing journeys before God. All prayer requests are held with deep reverence and confidentiality. We also deeply value your suggestions for our oils and ministry.
Contact Our Team
Have questions about an order, custom formulations, or seeking guidance? Send us a message and Tersia or Charné will get back to you promptly.
Frequently Asked Questions
How do online consultations work?
All consultations are conducted remotely by Tersia Herbst via WhatsApp voice or video call (WhatsApp only: 082 265 7645). Once you book and complete payment online, Tersia coordinates directly with you to schedule your session at a time convenient for you.
How long does courier delivery take across South Africa?
Western Cape deliveries generally arrive within 1–2 business days. Major provincial metropolitan centers (Gauteng, Durban, Gqeberha) take 2–4 business days. Regional and remote destinations take 4–7 business days. You will receive an SMS and email with live courier waybill tracking.
What payment methods does PayFast support?
Through our PayFast gateway, we accept Instant EFT (FNB, ABSA, Standard Bank, Nedbank, Capitec, Investec), Capitec Pay, Visa & Mastercard credit/debit cards, and direct manual bank transfer (Capitec EFT). Transactions are protected by 256-bit SSL encryption.
Can NixPain be applied directly onto open wounds?
No. NixPain and our essential oil blends are formulated for closed skin, healed scar tissue, bruising, and intact skin. Do not apply onto fresh bleeding wounds or open surgical incisions before sutures have been removed and initial skin closure has completed.
Are these remedies safe for babies and toddlers?
We specifically formulate gentle blends for children (such as Tiny Teethers and SOS PG Blend). Always adhere to the recommended age indicators on each bottle (e.g. 3m+ or 6m+) and refer to our Dilution Guide on the Learn page.
How does the Healing Scar Oils prayer ministry work?
We believe in whole-person restoration. Customers can submit confidential prayer requests via our Prayer page or email [email protected]. Our ministry team intercedes over each petition and prays over every bottle before dispatch.